Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Good question. We’re actually pretty fast, but we can’t deliver at literal lightning speed. In other words… orders placed before 8:00 PM are shipped the same business day. Hey, that’s still pretty quick. Keep in mind, we rely on couriers, and delays can occur beyond our control.

I received the wrong item or the wrong size, what now?

Oops, did we slip up? Nobody’s perfect, as it turns out. Sorry for the inconvenience – send us an email at hello[@]pleinpublique.com and we’ll sort it out as quickly as possible.

We do our very best to deliver all items to you in perfect condition, but sometimes something can happen “along the way” or an item may have a defect. Very annoying, but of course we’ll fix it – that’s just how we roll!
So, please check all items before you excitedly remove all tags and labels & before the return period expires. Without tags/labels, we unfortunately cannot accept a return.

It's easier to asks which ones are not supported... we accept almost all of them. From iDeal to credit cards to Mistercash and Paypal.

We do not offer pay-later options. The main reason is that in case of a return, it can take a long time for the amount to be processed and refunded through the respective payment provider. We want to ensure that you receive your money back quickly when you return something; normally, this is done within a few days.

If you are new here and not fully familiar with us yet, we recommend paying with Paypal or a credit card. These methods always provide protection for you as a customer.

Once the returned item (in its original condition with attached labels & tags) is back in our possession, we will start processing the return and refund.

The amount will be refunded to your account. This may take a few days. The maximum is 5 days (usually about 1 or 2 days, but we like to leave a little breathing room… just to be safe).

As mentioned, we process returns quickly. In 98% of cases, your refund is returned to the account you paid with within two days.

In exceptional cases, it can take up to 10 business days. Unfortunately, this is beyond our control, as delays are caused by the banks. If in doubt, you can always send us a message and we’ll check it for you.

For credit card payments, the process is different; we process it quickly, but it can take longer for the credit card company to reflect the refund. In that case, it may take up to 1.5 months for the money to appear.

If the purchase was a gift – and the recipient is not the buyer – we will of course refund the original purchaser. (Getting paid for being picky with a present? – not on our watch ;-))

Good question. We’re actually pretty fast, but we can’t deliver at literal lightning speed. In other words… orders placed before 8:00 PM are shipped the same business day. Hey, that’s still pretty quick. Keep in mind, we rely on couriers, and delays can occur beyond our control.

* During holidays and busy periods such as Black Friday, Christmas, Easter, etc., delivery may take a little longer, so please take that into account or check with us before ordering via hello[@]pleinpublique.com.

Do you want to change or cancel your order?

If you are very quick it might be possible. Since we deliver fast, any changes often come too late. Anyway, send us an email at hello[@]pleinpublique.com and who knows!

Complaint? Haven't you heard about warranty up to your door?... Just kidding, ofcourse.

It can happen, after all, it’s clothing. Send an email to hello[@]pleinpublique.com and we will always take your complaint seriously. Don't be shy.

My husband washed my merino wool sweater and now it’s child-sized. What can I do?

Option 1: Trade in your husband

Option 2: Give the sweater to a child

Option 3: Give your husband our website address and we’ll handle the rest with him. And make sure he reads the following blog: How to wash my merino wool sweater without it shrinking

By popular demand, we’re happy to tell you about the suppliers of our wool. Because, being as critical as you are, we have been bombarded with questions. And not just about sustainability in relation to our environment and the planet, but also about the welfare of the animals behind the scenes. We’ve put together a detailed answer, which you can find here.

How does the gift card work?

You can use your gift card at checkout in our webshop.

How long is a gift card valid?

2 years from the date of issue.

What if there is a remaining balance?

You can simply use the gift card again.

Can I use multiple gift cards?

Yes, you can use multiple gift cards in a single order.

Where can I find all the terms and conditions?

View the full Gift Card Terms & Conditions here.

Check balance

You can check your remaining gift card balance here.

How can I sign up for the newsletter?

Always, always, always. You can sign up at the bottom of every page.

How can I unsubscribe from the newsletter?

At the bottom of every newsletter, you’ll find an unsubscribe link.

The best way to reach us is by email. As soon as we receive your email, we immediately pull up your details so we can provide a quick and thorough response.

Of course, we also love calling with you! Keep in mind: PLEIN PUBLIQUE is an enthusiastic but small team, busy all day to keep creating and shipping beautiful items. For this reason, we’re unfortunately not always immediately available by phone. Still, we try our best to always answer whenever we can :-).

You can reach us at hello[@]pleinpublique.com or via the contact form.

Our phone number is: +31(0)85-2018680