FAQ | Frequently Asked Questions

Well, that's a good one. Actually, we're pretty fast, but 'faster than the sound' deliveries we don't do. In other words...ordered before 20:00 is shipped the same working day. Oops, that's pretty quick after all. Mind you, we depend on couriers and with them there can be delays beyond our control.I received the wrong item or size, now what? Oops, have we been asleep? Nobody 's perfect, as it turns out. Sorry for the inconvenience - send us an email via hello[@]pleinpublique.comand we'll make it right as soon as possible. Friends again?

Which ones aren't... actually almost all payment methods. From iDeal to credit cards to Mistercash and Paypal. We do not offer post-payment. The main reason for this is that in case of returns, it can take a very long time before the amount is settled via the relevant payment institution and thus refunded to you. If you are new here and do not yet trust us, pay with Paypal or a credit card. There you are always protected as a customer.

As soon as the returned item is back in our possession, we will start processing and refunding it. This takes a maximum of 5 days (actually it's 1 or 2 days, but we want to build in some breathing space.... just to be sure). As mentioned, we process returns quickly. In 98% of cases, your return amount is credited back to the account you paid with within two days. In exceptional cases, this sometimes takes up to 10 working days. Unfortunately, this is outside our control and it is the banks that delay this. If in doubt, you can always send us a message and we will check it for you. For credit card payments it works differently; we process it quickly, but with credit companies it takes a bit longer before you see it. Then it takes up to 1.5 months for the money to be credited. When it was a gift - and so the recipient is not the buyer - we naturally refund to the original buyer. (Yeah, they've looked a gift horse in the mouth, they get money on the side - don't think so ;-))

Well, that's a good one. Actually, we're pretty fast, but 'faster than the sound' deliveries we don't do. In other words...ordered before 20:00 is shipped the same working day. Oops, that's pretty quick after all. Mind you, we depend on couriers and with them there can be delays beyond our control.

If you want to change or cancel your order, then you have to be very quick and it might be possible. Since we deliver quickly, sometimes changes are no longer possible. Anyway, send us an email at hello[@]pleinpublique.com and who knows!

Complaint? Warranty up to the door huh?.... Just kidding. Can happen, it's still clothes after all. Send an email to hello[@]pleinpublique.com and we'll always take your complaint seriously. Don't be shy.