FAQ | Frequently Asked Questions
Below we have compiled a list of frequently asked questions at PLEIN PUBLIQUE. If your question is not among them, please feel free to drop us a line.
FAQ | Frequently Asked Questions
Shipping after your holiday? Yes, you can :-).
Enter the date when you want your order shipped in the comments field during checkout. We will then reserve your order and send it on the specified date. Can you enjoy your wonderful well-deserved holiday!
Delivery charge
Well, this is what we are good at, namely; that is usually free, but we have a list for it: Shipping costsDelivery The Netherlands
In the checkout you can choose whether you want your order delivered by DHL or PostNL. You can also choose a PostNL pick-up point. Belgium In the checkout you can choose whether you want your order delivered by DHL or PostNL.
You can return or exchange with us yourself. Click HERE and fill in your details ( e-mail and order number).
You will be taken to our return or exchange platform.
Indicate what you want to exchange or return and the rest speaks for itself.
PLEASE NOTE: If you wish to exchange for a different colour or a different article, please send us an e-mail. hello[@]pleinpublique.com
Send the package with return sticker sent and keep your proof of posting.
RETURNS & RETURNS PLATFORM
Return costs
Well, we're good at this too, namely; it's usually free but we have a list for it: .
Well, that's a good one. Actually, we're pretty fast, but 'faster than the sound' deliveries we don't do. In other words...ordered before 20:00 is shipped the same working day. Oops, that's pretty quick after all. Mind you, we depend on couriers and with them there can be delays beyond our control.I received the wrong item or size, now what?
Oops, have we been asleep? Nobody 's perfect, as it turns out. Sorry for the inconvenience - send us an email via hello[@]pleinpublique.comand we'll make it right as soon as possible. Friends again?
Which ones aren't... actually almost all payment methods. From iDeal to credit cards to Mistercash and Paypal. We do not offer post-payment. The main reason for this is that in case of returns, it can take a very long time before the amount is settled via the relevant payment institution and thus refunded to you. If you are new here and do not yet trust us, pay with Paypal or a credit card. There you are always protected as a customer.
As soon as the returned item is back in our possession, we will start processing and refunding it. This takes a maximum of 5 days (actually it's 1 or 2 days, but we want to build in some breathing space.... just to be sure). As mentioned, we process returns quickly. In 98% of cases, your return amount is credited back to the account you paid with within two days.
In exceptional cases, this sometimes takes up to 10 working days. Unfortunately, this is outside our control and it is the banks that delay this. If in doubt, you can always send us a message and we will check it for you.
For credit card payments it works differently; we process it quickly, but with credit companies it takes a bit longer before you see it. Then it takes up to 1.5 months for the money to be credited.
When it was a gift - and so the recipient is not the buyer - we naturally refund to the original buyer. (Yeah, they've looked a gift horse in the mouth, they get money on the side - don't think so ;-))
Well, that's a good one. Actually, we're pretty fast, but 'faster than the sound' deliveries we don't do. In other words...ordered before 20:00 is shipped the same working day. Oops, that's pretty quick after all. Mind you, we depend on couriers and with them there can be delays beyond our control.
If you want to change or cancel your order, then you have to be very quick and it might be possible. Since we deliver quickly, sometimes changes are no longer possible. Anyway, send us an email at hello[@]pleinpublique.com and who knows!
Complaint? Warranty up to the door huh?.... Just kidding. Can happen, it's still clothes after all. Send an email to hello[@]pleinpublique.com and we'll always take your complaint seriously. Don't be shy.
My husband washed my merino wool sweater and it is now a child's model. What can I do?
Option 1: Trade in husband
Option 2: Give sweater away to a child
Option 3: Give your husband our web address and we will arrange the rest with him. And let him read the following blog: https://www.pleinpublique.com/en/blogs/care/hoe-was-je-je-merinowollen-trui-zonder-dat-hij-krimpt
How do I wash my merino wool sweater without it shrinking? Due to popular demand, we are happy to tell you about the suppliers of our wool. Because, critical as you are: the questions have been flying around us lately. And not only about sustainability with regard to our environment and the planet, but also about the welfare of the animal behind the scenes. We have made an extensive answer to it and you can find it here.How can I sign up for the newsletter?
Always, always, always. You can sign up at the bottom of each page.
How can I unsubscribe from the newsletter?
Under every newsletter you will find an unsubscribe link.
Is your question not here?
Contact page
Send us an email via our contact page and we will answer it as soon as possible.
Lfs, team PP
