EXCHANGING AND RETURNING
Are returns free of charge?
Yes! But because sustainability is highly valued at PLEIN PUBLIQUE, there is a return and processing fee of €5.95 for returning discounted items. This fee is charged per return shipment, not per item, of course. Returning non-discounted items is free.
What is the return period?
We allow exchanges and returns within 21 days. Make sure you return the items unworn, undamaged and with the labels attached. Keep your return slip until we have processed your return.
Read how to do this below.
I want to exchange an item, how do I do this?
Made the wrong choice? Or have you always been a doubter? Never mind, we'll solve it together.
- Report your exchange by e-mail: hello[@]pleinpublique.com
- Indicate which article you want to exchange, against which new size and/or colour.
- Send your item, and as soon as it reaches us we will send you the replacement item - if in stock at the time of processing.
RETURNS & EXCHANGES PLATFORM
Has my return arrived yet?
As soon as your package arrives at our head office, you will receive a return confirmation e-mail. If you haven't heard anything, it hasn't arrived yet. If you haven't heard anything after 3 days, please send us a message. We will then immediately start investigating for you.
If I return an online order, will I get a refund?
Just kidding...of course! If you order online, you will be refunded (no extra charge) - using the same payment method you used to place the order. And then we'll just put a line through the bill.
I have received the wrong article or the wrong size, what should I do?
Oops, have we been asleep? Nobody 's perfect, as it turns out. Sorry for the inconvenience - send us an email at hello[@]pleinpublique.com and we'll fix it as soon as possible. Friends again?
Can I exchange an item?
Yes, every order can be exchanged once free of charge. Returns within 21 days are a strict requirement - and of course the desired item must be in stock. No charge will be made for any subsequent return or exchange within the same order.
When can I get my money back for returned items?
Please return your item within 21 days. As soon as the returned item is back in our possession, we will start processing and refunding it. This takes a maximum of 5 days (usually 1 or 2 days, but we want to keep some breathing space...just to be sure). For credit card payments it works differently; we process it extremely fast, but it takes a bit longer for the credit companies before you see it. Then it takes up to 2 months for the money to be credited. If it was a gift - and the recipient is not the buyer - we will of course refund the original buyer. (Yes, beggars cannot be choosers, they still get money on the side - I don't think so ;-))
What does it cost to return items?
Free when above
|Nederland PostNL Pick-up point 🌳||
|France||€ 5,95||€ 100||Free*||1-5|
|Greece||€ 19.99||€ 150||€14,95*||3-5|
|Ireland||€ 14.99||€ 150||€14,95*||3-5|
|Italy||€ 9.99||€ 150||Free*||3-5|
|Luxembourg||€ 7.99||€ 150||Free*||2-4|
|Austria||€ 7,95||€ 100||Free*||3-5|
|Poland||€ 9.99||€ 150||Free*||3-5|
|Portugal||€ 9.99||€ 150||Free*||3-5|
|Spain||€ 5,95||€ 150||Free*||3-5|
|Sweden||€ 9.99||€ 150||Free*||3-5|
|All other countries in EU||€ 19.99||€ 200||€ 14.95*||3-5|
*However, because sustainability is a high priority at PLEIN PUBLIQUE, a contribution of € 5.95 is charged for return and processing costs when returning discounted items. This is calculated per return, not per item of course. Returning non-discounted items of course remains free.
TRACK & TRACE//
As soon as your order has left our warehouse, you will receive an e-mail with a tracking number so you can track the status of your package. You can also log in to your account - so create one - and check the "shipment status". This way you can see exactly when to expect your package. #Justfun.
Is your question not listed?
Send us an email hello[@]pleinpublique.com, and we will answer it as soon as possible.
Schoterhoek 2441 LD Nieuwveen, NL
Tel// +31852018680 ( Mon-Fri 09:00 - 17:00)