Refund policy
Not quite happy with your order? Pas de problème. You can register it for return within 21 days of receipt.
For the Netherlands, Belgium, Germany, and Austria
Items purchased at the regular price can be returned free of charge.
For returning discounted items, we charge a fee of €6,95 per order to cover return and processing costs. This amount is charged once per order, regardless of the number of items you return.
Other countries
For returns from other countries, we charge €14,95 per return shipment.
Do you keep items worth a total of €150 or more from your order (excluding purchased gift cards) while making your return? Then your return shipment is free.
The €150 threshold is calculated per order, based on the value of the items you ultimately keep (excluding purchased gift cards). Items from different orders cannot be combined for this purpose.
Any return costs will be automatically deducted from the refund amount. Once we have received and processed your return(s), we will refund the amount due via the original payment method.
RETURNING?
It’s a shame if an item isn't quite right, but it happens. Click HERE and enter your details (email and order number). Once we receive the return shipment, we will refund the purchase amount to you as soon as possible. It is important that you register the return via our RETURN PLATFORM. You will immediately receive a return label, and it ensures the warehouse knows exactly where the shipment is coming from. Unfortunately, if a return has not been registered, we cannot accept it.
Of course, it is important that any items returned to us are in their original condition — meaning unworn and still bearing all tags and labels. That way, we can send them to someone else instead of throwing the item away!
We do our very best to ensure all items reach you in perfect condition, but sometimes things happen ‘en route,’ or an item might have a defect. It’s a bummer, but we’ll sort it out — that’s just how we roll! Sooooo, please check all items before you get too excited and remove all the tags and labels, and make sure to do so before the return period expires. Without tags or labels, we unfortunately cannot accept the return.
> Send the package back according to the return instructions and keep your proof of postage.
How do I know if my return has arrived?
You will receive a return confirmation via email as soon as your package arrives. If you haven't heard anything, it hasn't arrived yet. If you haven't heard anything after 3 days, feel free to send us a message. We’ll look into it for you right away.
If I return an online order, will I get a refund?
Nahh.
Just kidding... of course! For online orders, you can get the purchase price refunded to your account (at no extra cost). We process this using the same payment method you used for the original order. Consider the bill cancelled!
It is important, however, that you register your return via our RETURNS PLATFORM. If you do this, you’ll receive a return label immediately, and it ensures the warehouse knows exactly where the shipment is coming from. Unfortunately, if a return hasn't been registered, we cannot accept it.
I received the wrong item or the wrong size; what should I do?
Oops, did we slip up? Nobody’s perfect — that just goes to show. Sorry for the inconvenience; send us an email at hello[@]pleinpublique.com and we’ll sort it out as soon as possible. Will you forgive us?
When will I get my money back for returned items?
Return your item within 21 days. As soon as we receive the returned item, we’ll start processing the return and the refund.
The amount will be refunded to your account. This might take a few days — up to 5* (it usually takes only 1 or 2 days, but we like to give ourselves a little breathing room... just to be sure).
Credit card payments work differently; we process them very fast, but it takes a bit longer for credit card companies to reflect the transaction. Because of this, it can take up to 2 months for the funds to be credited to your account.
If the item was a gift — meaning the recipient isn't the buyer — we will, of course, refund the original buyer. (I mean, imagine dismissing a gift and getting money for nothing — no way! ;-))
During holidays and busy periods like Black Friday, Christmas, Easter, etc., processing returns might take a little longer, so please keep that in mind.
DELIVERY AND RETURN COSTS FOR EXCEPTIONAL RETURN BEHAVIOR
Free delivery on orders over €70 and free returns? It’s all part of the service — offered with a smile :)
However… there are cases where we might make an exception to this rule. Now, what exactly constitutes such a ‘case’? If you place at least 10 separate orders within a 12-month period and return 60% or more of the items, we may decide to charge you for delivery and/or direct return costs. To be clear: this concerns the actual costs incurred — nothing more, nothing less.
We make such decisions following an individual review by one of our team members. You will receive an email notification in advance, stating the reason for the decision. This policy applies only to orders placed after the notification. The adjusted costs will be displayed during the checkout process, before you finalize your order. The decision expires after 12 months. Do you disagree with the decision? You can submit an objection via our contact form.
Your statutory right of withdrawal naturally remains valid. We do not shorten the fourteen-day period, nor do we charge you any fees for exercising your right of withdrawal. You can read details about the data we process for this purpose in our privacy statement.