Refund policy

EXCHANGING AND RETURNING

Are returns free of charge?

Yes!
But because sustainability is a top priority at PLEIN PUBLIQUE, we charge a fee of €5,95* for return and processing costs when you return discounted items, or items purchased as part of a (discount) promotion or campaign (we always clearly state when this is the case in the promotional terms and conditions).

We calculate this fee per order, and not per item, of course. Even when multiple orders are returned together in one package, they will be processed separately.

For returning non-discounted items that were not bought under a promotion or discount campaign, this fee does not apply.

Do you live outside the Netherlands, Belgium, Germany, or Austria? Then other return costs apply. See our table for the rates and conditions.

*€5,95 applies to the Netherlands, Belgium, Germany, and Austria for discounted items or items purchased as part of a discount promotion or campaign. For other countries, this fee amounts to €14,95.

What is the return period?

You can exchange or return items within 21 days. Please ensure that you return the items unworn, undamaged, and with the attached labels and tags. Keep your return receipt until we have processed your return. Read below how to do this.

Returns?

It is unfortunate if an item is not to your liking, but it can happen. Click HERE and enter your details (email and order number). After we have received the return, we will refund the purchase amount to you as soon as possible. It is important that you register the return via our RETURNS PLATFORM. You will then immediately receive the return label, and the warehouse will know where the shipment is coming from. If a return is not registered, we unfortunately cannot accept it.

It is, of course, very important that all items returned to us are in their original condition, meaning unworn and still with all labels and tags attached. This way, we can send the item to someone else and prevent unnecessary waste!

We do our very best to deliver all items to you in perfect condition, but it can happen that something happens ‘on the way’ or that an item shows a defect we missed. Very annoying, but of course we will do everything we can to resolve the issue – that’s just how we are!

Sooooo, make sure to check all your items before you enthusiastically remove all tags and labels & before the return period has expired. Without those tags/labels, it is not possible for us to accept a return.

> Send the package according to the return instructions and keep your proof of posting.

RETURNS & EXCHANGES PLATFORM

I want to exchange an item, how do I do this?

xchanging an item is, of course, no problem at all. And the best part is, you can actually do this yourself via the website.

Register your item as a RETURN via our RETURNS PLATFORM and send the item back to us following the return instructions. As soon as we have received your return, the purchase amount will be refunded to you and you can order the desired item.

We completely understand that you do not want to wait until the return has been processed by us, so you can choose to order a new item immediately; you will then receive that new item a lot faster. But you can also wait until you actually receive the money from the return, and only then order your desired item. The choice is yours…

Has my return arrived yet?

As soon as we receive your package, you will receive a return confirmation by email. If you do not hear anything, it has not arrived yet. If you still haven't heard anything after 3 days, feel free to send us a message. We will then immediately start investigating.

If I return an online order, will I get a refund?

Nope.

Just kidding… Yes, ofcourse! For an online order, you can have your purchase amount refunded to your account (at no extra cost). We do this via the same payment method you used for the order. And then we simply cancel the bill.

It is important that you register the return via our RETURNS PLATFORM. You will then immediately receive the return label, and the warehouse will know where the shipment is coming from. If a return is not registered, we unfortunately cannot accept it.

I have received the wrong article or the wrong size, what should I do?

Oops, were we asleep at the wheel? Nobody’s perfect, as this proves once again. Sorry for the inconvenience – send us an email at hello[@]pleinpublique.com and we’ll fix it as soon as possible. Will you forgive us?

When can I get my money back for returned items?

Return your item within 21 days. As soon as we receive the returned item, we will start processing and issuing a refund.

The amount will be refunded to your account. This might take a few days, with a maximum of 5 total* (we usually process refunds within 1 to 2 days after receiving the return, but we give ourselves some breathing room here… just to be sure).

For credit card payments, this works differently; we process them incredibly fast, but refunds usually get stalled at the credit card companies. In that case, it can take up to 2 months for the money to be credited.

If the item was a gift – and the recipient is therefore not the original buyer – we will of course refund the person that originally bought the item. (Beggars cannot be choosers! Getting paid for returning a gift? I don't think so ;-))

* During holidays and busy periods such as Black Friday, Christmas, Easter, etc., it may take us a little longer to process returns, so please keep that in mind.

What does it cost to return items?

For the Netherlands, Belgium, and Germany, returns are free, unless we indicate otherwise in a promotion/campaign, or when the item is on sale. You can refer to the costs below :-).

NEDERLAND, BELGIË EN DUITSLAND //

Country	Shipment costs	Free when above	Return costs	Shippingdays
Nederland PostNL Pick-up point 🌳	€4,95	€60	Free*	1-3
Nederland Huisadres	€5,95	€60	Free*	1-3
België	€5,95	€60	Free*	1-4
Duitsland	€ 5,95	€150	Free*	1-5

*Because sustainability is a top priority at PLEIN PUBLIQUE, we charge a fee of €5,95* for return and processing costs when you return discounted items or items purchased as part of a (discount) promotion or campaign (we always clearly state when this is the case in the promotional terms and conditions). We calculate this per order, not per item, of course.

OTHER COUNTRIES //

Country	Shipment costs	Free when above	Return costs	Shippingdays
Denmark	€9.99	€150	€14,95**	3-5
France	€ 5,95	€ 100	€14,95**	1-5
Greece	€ 19.99	€ 150	€14,95**	3-5
Ireland	€ 14.99	€ 150	€14,95**	3-5
Italy	€ 9.99	€ 150	€14,95**	3-5
Luxembourg	€ 7.99	€ 150	€14,95**	2-4
Austria	€ 7,95	€ 100	€14,95**	3-5
Poland	€ 9.99	€ 150	€14,95**	3-5
Portugal	€ 9.99	€ 150	€14,95**	3-5
Spain	€ 5,95	€ 150	€14,95**	3-5
Sweden	€ 9.99	€ 150	€14,95**	3-5
Hungary	€ 9.99	€150	€14,95**	3-5
Finland	€ 9.99	€150	€14,95**	3-5
All other countries in EU	€ 19.99	€ 200	€ 14.95**	3-5

** We charge €14.95 for returns who maintain an order value of less than €150 or for discounted items or items purchased as part of a discount promotion or campaign. When you maintain an order value of €150, and don't return discounted items or items purchased as part of a discount promotion or campaign, the return shipment is free of charge.

UK //

Due to changed VAT rules since 1 January 2021, it is not possible for us to accept orders which should be shipped to the UK.

TRACK & TRACE//

As soon as your order has left our home base, you will receive an email with a tracking number, so you can track the status of your package. You can also log in to your account – so make sure to create one – and check the ‘shipment status’. This way, you can see exactly when to expect your package. #Yay!

Is your question not listed?

Send us an email at hello[@]pleinpublique.com, and we will reply as soon as possible.

Cool!

Return address//

Office addres//

PLEIN PUBLIQUE HQ (no physical store)
Jansweg 42
2011KN Haarlem, NL
Email//hello[@]pleinpublique.com

Tel// +31852018680 ( Mon-Fri 09:00 - 17:00)

Kvknr. PLEIN PUBLIQUE / PASTRO B.V.: 62914235

Refund policy

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