Shipping policy

Country	Shipping costs	Shipping free above*	Delivery times (days)
The Netherlands PostNL Pick-up point 🌳	€5,95	€70	1-3
Dutch home address	€6,95	€70	1-3
Belgium	€6,95	€70	1-4
Germany	€6,95	€70	1-5
Austria	€6,95	€70	1-5
Other EU-countries	€9,95	€150	3-5

We currently only ship to countries within the European Union. Unfortunately, shipping to countries outside the EU is not possible.

GIFT CARDS

These do not count towards the threshold for free shipping.

If you order one or more gift cards, they do not count towards the minimum order amount required for free shipping.

However, if you pay for (part of) your order using a gift card, that *does* count — provided your total order reaches the minimum amount for free shipping. All clear?

REMOTE AREAS AND ISLANDS

Additional shipping costs may apply to certain remote areas and islands, and delivery might take a little longer. If this applies to your order, you will see the correct shipping costs at checkout, before you finalize your order.

Please note: delivery times may sometimes be longer during busy periods.

Living in the middle of nowhere, free as can be? Additional shipping costs may apply to some remote areas and islands. If this applies to your delivery address, you will see the exact shipping costs at checkout — before you finalize your order. Handy, right?

Good to know: delivery might also take a bit longer. Living off the grid has its pros and cons ;)

TRACK & TRACE

As soon as your order leaves our home base, you’ll receive an email with a tracking number so you can follow your package’s status. You can also log in to your account (so make sure to create one!) and check the shipment status. That way, you’ll know exactly when to expect your package. #Yay.

WHEN IN DOUBT... JUST ASK

Happy customers make us happy too. Win-win. Unsure about a size, fit, or style? Please contact us before placing an order. We know our products inside out and would love to offer you advice. This way, we can work together to avoid unnecessary shipments and returns.

DELIVERY AND RETURN COSTS FOR EXCEPTIONAL RETURN BEHAVIOR

Free delivery on orders over €70 and free returns? It’s all part of the service — offered with a smile :) 

However… there are cases where we might make an exception to this rule. Now, what exactly constitutes such a ‘case’? If you place at least 10 separate orders within a 12-month period and return 60% or more of the items, we may decide to charge you for delivery and/or direct return costs. To be clear: this concerns the actual costs incurred — nothing more, nothing less.

We make such decisions following an individual review by one of our team members. You will receive an email notification in advance, stating the reason for the decision. This policy applies only to orders placed after the notification. The adjusted costs will be displayed during the checkout process, before you finalize your order. The decision expires after 12 months. Do you disagree with the decision? You can submit an objection via our contact form.

Your statutory right of withdrawal naturally remains valid. We do not shorten the fourteen-day period, nor do we charge you any fees for exercising your right of withdrawal. You can read details about the data we process for this purpose in our privacy statement.