Privacy Policy
Privacy statement Plein Publique
Last updated: May 2026
TLDR: Your personal data belongs to you. We only use it to process your order and improve our service. And if you want, we'll keep you updated with news and inspiration. We only collect what we truly need and never sell your data.
Who are we?
Plein Publique is the trade name of Pastro B.V., located at Jansweg 42, 2011 KN Haarlem (Netherlands), registered with the Chamber of Commerce under number 62914235. For all questions regarding privacy, please contact us via email at: privacy[@]pleinpublique[.]com
What personal data do we collect and why?
We only process personal data that we need. Below, we explain, for each purpose, what personal data we collect, why we do so, on what legal basis, and how long we (must) retain the data:
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What: Name, address, email address, phone number, payment information (see 2.) Order information.
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Why: To process, ship, and handle your order administratively.
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Legal basis: Performance of the agreement (your order) and legal obligation (tax legislation).
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Retention period: 7 years after purchase in our financial records (tax retention obligation), 5 years in the ordering system, and 6 months in the logistics systems.
2. Payment details
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We use a secure payment environment for your order payments.
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If you pay with iDeal | Wero, we can see your bank account number, which we need to refund you if you return something.
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For credit cards, we only see the last digits. When paying with PayPal, we only see the email address linked to your PayPal account.
3. Customer service and contact
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What: What you enter in contact forms, chat or phone, email address, or social media handle (depending on how you contact us).
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Why: To answer your questions and provide service.
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Legal Basis: Performance of an agreement or your consent
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Retention Period: 1 year after the last contact, unless still relevant for ongoing matters.
4. Newsletter and inspiration
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What: Name, email address, newsletter interactions (opens, clicks).
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Why: To inform you about news, collections, and offers, and to understand which content interests you.
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Legal basis: Legitimate interest when you purchase something (soft opt-in) and your consent (you can unsubscribe at any time).
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Retention period: Until you unsubscribe.
5. Website analysis
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What: Browser type, page visits, how you access our website, anonymised (hashed) email address.
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Why: To understand who our visitors are and how we can improve the website.
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Legal basis: Legitimate interest (we have an interest in ensuring our website functions properly, providing services, and ensuring our marketing is effective; this does not significantly impact your privacy because we only analyse general visitor data).
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Retention period: 12 months.
6. Returns and warranty
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What: Name, address, return information, order number.
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Why: To process returns and warranty claims.
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Legal basis: Performance of agreements and legal obligations.
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Retention period: 7 years in the financial administration (tax retention obligation), 6 months in the logistics systems.
When you visit our social media pages on Facebook, Instagram, and TikTok, your data is primarily collected by those platforms. We receive data from your visits there from the platforms; therefore, we have no control over that data and only know what they provide us, not what they have in total.
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What: Page visits, social media handle, how you reached our page.
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Why: To understand who our visitors are and how we can improve our marketing.
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Legal basis: Legitimate interest; we have an interest in understanding whether our marketing is effective (or not).
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Retention period: 1 year.
8. Website visits and cookies
We use different types of cookies on our website. These are small text files that are stored on your computer. A cookie records, for example, which web pages you view and which options you use. These cookies are also used to improve the website's user-friendliness.
We use functional, analytical, and advertising cookies. Functional cookies are necessary for the site to function. These cookies store the user's preferences. Functional cookies are always placed on your computer. You will not receive a notification to give consent for this. An example of a functional cookie is the Cookiebot cookie, which remembers whether or not your computer accepts cookies from us, so that this notification does not appear multiple times. Other examples include cookies from Cloudflare, Shopify, Returnless, and Vimeo.
Analytical cookies are used to analyse how visitors use the website. For example, we track which pages users visit, what type of devices they use, whether you've visited the website before, and where people come from. Your (language) preferences are also recorded here. You will receive a notification asking you to consent to this when you first visit the website.
If you give permission for this, advertising cookies may be placed during a website visit. These cookies are used to show advertisements on (partner) websites that may be useful to you, such as personalised offers. These cookies are also used to measure the efficiency of advertisements and limit the number of times you see the same advertisement.
All cookies we may place are listed in the cookie notification you receive when you first visit the website, or when you have deleted all cookies from your browser.9. Surveys and competitions
Occasionally, we may invite you to participate in a survey or competition — for instance, to help us improve our collection, service, or communications, or to thank you for your engagement with PLEIN PUBLIQUE. Participation is always entirely voluntary: you are never obliged to take part, answer questions, or provide information, and you can stop participating at any time.
When you complete a survey, we collect only the data you choose to share with us by answering the questions. We do not log IP addresses, nor do we link your answers to your customer account, email address, or any other information we may hold about you. Consequently, your answers remain anonymous and cannot be traced back to you personally.
Similarly, when you enter a competition, we collect only the data you provide — such as a photo and other details required to process your entry (e.g., your name and email address). We do not log IP addresses or link the data to your customer account, should you have one. If you win, we use this information to contact you and may request a postal address if the prize needs to be sent by mail.
We use survey results solely for internal purposes to improve PLEIN PUBLIQUE. We may share aggregated insights with partners (such as media agencies), but never in a way that allows individual answers or respondents to be identified. For competitions, we use your data exclusively to determine the winner(s), contact them, and award the prize. If we wish to announce a winner's name — for example, on our website or social media — we will always ask for your explicit permission beforehand.
When answering open-ended questions or using free-text fields — such as in a survey or when asked to explain your entry for a contest — we ask that you do not include personal details about yourself or others. If you do happen to include such information by mistake, we will remove it when processing the results.
For surveys and contests, we sometimes use platforms like Typeform. While we delete all data received via the platform once the survey or contest has ended, we do not always know exactly what data those platforms collect themselves; that is beyond our control.
10. Who do we share your data with?
We never sell your data. However, we do need to share it in order to process orders and provide other services related to the webshop. We work with trusted partners to deliver our services. Your data is only shared with parties that genuinely need it to process orders or communicate with you. See below for details:
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Service |
Where is the data processed? |
Which data is processed in this system? |
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Website visits / orders |
Website provider (Canada) |
Name, address, email address, phone number if you provide it, order information, return information, payment information, IP address, interactions. |
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Newsletter |
Newsletter provider (United Kingdom) |
Name, email address, interactions. |
|
Fulfilment |
Fulfilment provider (The Netherlands) |
Name, address, email address, order details. |
|
Shipping |
Post/parcel service (The Netherlands and country of destination) |
Name, address, email address. |
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Retours |
Retour provider (The Netherlands) |
Name, address, email address, order and return information. |
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Customer service |
Customer service providers (The Netherlands) |
Email address or social media handle, which you provide by phone, in the form or in the chat. |
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Google (worldwide) |
Only when you email us: email address, name and the content of your email. |
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Website visits |
ServerSide Tracking (The Netherlands) |
Data about visits and use of website and social media, anonymised email address. |
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Social media visits |
Social media analysis provider (The Netherlands) |
Only when you visit our social media pages: social media handle. |
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Surveys |
Survey provider (EU) |
Only what you provide, such as age category, education level, field of study, etc. |
We have entered into data processing agreements with all these parties, stipulating that they may only process your data on our behalf and must ensure it is properly secured. All data exchange and storage is encrypted and securely protected. Within Plein Publique, only employees who require access for their work can access customer data.
- Access: you may ask what data we hold about you
- Correction: you can have incorrect data amended
- Deletion: you may ask us to delete your data, except for data we are legally required to retain due to tax record-keeping obligations, such as payment details and invoices
- Restriction: you can ask us to temporarily halt processing, for example, if you believe the data is incorrect
- Objection: you may object to processing based on our legitimate interests (such as website analytics). You can unsubscribe from marketing communications at any time.