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Returns & exchange procedure

Hey hello!,Do you want to return or exchange an item? Below you can read the easiest way to approach this.

Exchange

Exchanging is easy, but is slightly different because the system cannot automatically process this for you. That's why we'll explain it to you briefly :-)

Click HERE and fill in your details (email and order number). Then register the item you want to exchange as a RETURN. Then choose at 'How do you want to receive your refund?' for the shopping credit / voucher. You then return the item according to the returns instructions. As soon as we have received your return, you will receive the voucher in your mailbox and you can immediately order your exchange item. We will then ensure that the exchange is sent to you.

Returns

It's a shame if an item is not to your liking, but it can happen of course. Click HERE and fill in your details (email and order number). You will then end up on our returns platform. Indicate what you want to return and the rest is self-explanatory. As soon as we have received the return shipment, we will process the purchase amount in the method of refund you have chosen (voucher with shop credit or refund) as soon as possible.

It is of course important that all items that are returned to us are in original condition, i.e. not worn and still with all labels and tags. This way we can make someone else happy!

If you can't figure it out, we are here for you!

More questions about your order?

Send an email to hello[@]pleinpublique.com with your order number in the subject. We will help you as quickly as possible!

Love, Lonneke, Nicole and Kim

Shipping before 8 p.m.

All orders ordered before 8 p.m. will be shipped the same day

Shipping policy

21 DAYS right of return

Having doubts? You can return your package with us up to 21 days and get a direct refund.

Refund policy