FAQ
How do I exchange or return items?
You can either return or exchange items with us. CLICK HERE and fill in your details (email and order number).
You will be directed to our return or exchange platform. Specify what you want to exchange or return, and the rest is self-explanatory.
NOTE: If you want to exchange for a different color or a different item, it's better to send us an email at hello[@]pleinpublique.com.
Send the package with the provided return label and keep your proof of shipment.
What payment options are available?
Which ones aren't...in fact almost all payment methods. From iDeal to credit card to Mistercash and Paypal.
How can I return? / What are the return conditions?
You can always return it to us free of charge, except in the case of very special offers, but in those cases we will clearly inform you beforehand. So we don't make it difficult for you to return your order.
How long does the return process and refund take?
As soon as the returned item is back in our possession, we start processing and refunding it. This takes a maximum of 5 days (actually it is 1 or 2 days, but we want to build in some breathing space...just to be sure).
For credit card payments it works differently; we process it extremely fast, but it takes a bit longer for the credit companies before you see it. Then it takes up to 1.5 months before the money is credited. If it was a gift - and the recipient is not the buyer - we will of course refund the original buyer. (Yes, they have looked a gift horse in the mouth, they still get money on the side - I don't think so ;-))
What is the delivery time?
Well, that's a good one. Actually, we are quite fast, but we think a bit about the environment. So we don't do 'faster than sound' deliveries. In other words...orders placed before 20:00 are often shipped the same day. Otherwise, one day later. Good deal, right?
What are the shipping costs?
Well, we are good at this too, namely; mostly free, but we have a list for it: Shipping costs
Can I cancel/change my order?
Aiii....then you have to be very quick and then it might be possible. As we deliver fast, sometimes changes are not possible. Anyway, send us an email at hello[@]pleinpublique.com and who knows!
How do I file a complaint?
Complaint? Warranty right up to the door, eh?... Just kidding.
It can happen, it's still clothing. Send an email to hello[@]pleinpublique.com and we will always take your complaint seriously. Don't be shy.
My husband has washed my merino wool jumper and now it is a child's model. What can I do?
Option 1: Trade in husband
Option 2: Give shrinken jumper to child
Option 3: Give your husband our website address, and we'll take care of the rest with him. And be sure to have him read the following "How to wash my merino wool sweater without it shrinking?"
Merino wool? Are you kind to the sheep?
By popular demand, we would like to tell you about our wool suppliers. Because, critical as you are, the questions have been flying around our ears lately. And not only about sustainability in relation to our environment and the planet, but also about the welfare of the animal behind the scenes. We have made an extensive response and you can find it here
I have received the wrong article or the wrong size, what should I do?
Oops, have we been asleep? Nobody 's perfect, as it turns out. Sorry for the inconvenience - send us an email at hello[@]pleinpublique.com and we'll fix it as soon as possible. Friends again?
How can I subscribe/unsubscribe to the newsletter?
Always, always, always. Through the following link you will find the login option.
And under each newsletter you will find an unsubscribe link.
Is your question not here?
Send us an email hello[@]pleinpublique.com, and we will answer it as soon as possible.
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